Recovery continues after discharge, so does your reach.
Alumni and aftercare engagement for behavioral health: level-of-care-calibrated post-discharge follow-up, automated outreach, and a real engagement timeline via the vPROMove add-on.
Every alumnus, engaged and read for risk.
A wellness streak, a live risk read, and every outreach logged as it happens. When a check-in reply reads as elevated risk, the Review gate holds it for a coordinator instead of letting an automated reply go out.
Every alumnus tracked on the follow-up journey.
The post-discharge worklist on the cadence calibrated to how each patient left, each alumnus on the discharge-to-12-month journey, and the aftercare items drawn from the chart, consent, crisis and safety plan, and the ASAM discharge determination, so nothing falls through after they leave.
Follow-up contacts run on the cadence calibrated to the level of care the patient left. The 2-month touch is due.
Consent to contact the patient after discharge is recorded.
Follow-up contacts happen on the LOC-calibrated cadence after discharge.
Mark attemptedA crisis or safety plan is documented at discharge.
Document in chartAn ASAM level-of-care determination is recorded at discharge.
Document in chartYour alumni, on your own data
The discharged and in-treatment population as a searchable roster built from this facility’s own episodes, so an alumnus’s admission count and history are exact, tied to a real patient identity, not reconstructed from a name-and-DOB guess against an outside system. Total, Alumni, and In-treatment counts double as one-click filters.
A follow-up journey tuned to their care
Post-discharge contacts run on a cadence calibrated to the level of care a patient left, a detox discharge is followed more tightly than an IOP one. The journey from discharge out to a year is visible per alumnus, and anything overdue or missed collects on an attention worklist.
Outreach that runs itself
A trigger, discharge, a sobriety milestone, or a manual enroll, starts an ordered set of steps on their own schedule: a text or in-app message, an email, a check-in survey that waits for a reply, a delay, a branch on risk, a coordinator alert. You order the steps, set per-step delays, and branch; the engine does the rest.
The safety net: SI/sentiment on every reply
When an alumnus replies to a check-in, the reply is scored for suicidal ideation and sentiment on a 0–4 scale. A low score lets the workflow advance; an elevated one trips a risk-check step that escalates to a coordinator. Automated engagement never quietly swallows a cry for help, the moment one appears, a person is pulled in.
Consent-gated, do-no-harm by design
Aftercare-contact consent is recorded and revocable, and do-not-contact is honored everywhere. Review requests run a do-no-harm gate, never a positivity filter, which is prohibited, that suppresses anyone discharged AMA, inside the 30-day window, with an active safety risk, without a consented channel, or already asked this year, and shows the reason. Suppression can’t be clicked past.
A real timeline, and a patient channel
Every outreach is logged, the call, the voicemail, the coordinator’s recovery-support contact, with its outcome and who did it, so engagement is an auditable history, not a vague sense of “we reach out.” The vPROMove patient-app add-on extends the channel to the alumnus’s phone.
Common questions
Who’s in the alumni pool, and where does the data come from?
Everyone this facility has discharged, plus those currently in treatment, drawn from your own EMR episodes rather than an external roster. Because an alumnus is the same patient identity as their chart, their admission count, level-of-care history, and discharge details are exact, not a fuzzy name-and-date match to another system. The Total, Alumni, and In-treatment tallies each act as a one-click filter, and you can search by name, MRN, email, or phone.
How is post-discharge follow-up scheduled?
On a cadence calibrated to the level of care a patient discharged from, the higher-acuity the discharge, the tighter the early follow-up. Each alumnus has a visible follow-up journey from discharge through the first year, with each touchpoint marked done, due, or missed, and the overdue and missed ones roll up onto an attention worklist so nobody quietly falls off the schedule.
What are automated alumni workflows?
Reusable outreach sequences. A trigger, discharge, a sobriety milestone, or a manual enroll, puts a patient into an ordered set of steps that run on their own schedule: send an SMS or in-app message, send an email, run a check-in survey and wait for a reply, wait a set delay, branch on risk, alert a coordinator, or request a review. You build the sequence, set per-step delays, and add branches; only active workflows enroll, discharge and milestone enrollments happen automatically on an idempotent daily sweep, and a workflow with patients enrolled is paused rather than deleted.
What happens when an alumnus replies to a check-in?
The reply is scored by the SI/sentiment analyzer on a 0–4 scale, and the workflow advances based on that score. A risk-check step branches on the result: a normal reply continues the sequence, while an elevated or high-risk reply escalates to a staff coordinator alert. That escalation is the point of running clinical outreach inside the EMR rather than a generic marketing tool, an automated message that surfaces distress has to be able to hand off to a human immediately.
How do you keep review requests ethical and compliant?
The review-request gate is a do-no-harm and consent check, deliberately not a sentiment or “happy patient” predictor, Google prohibits gating review solicitation on expected rating. vPro EMR shows every eligible alumnus and suppresses anyone discharged against medical advice, inside the 30-day post-discharge window, with an active safety risk, without a consented SMS or vPROMove channel, or already asked within the last year, and it shows the suppression reason. Sending re-checks eligibility server-side and refuses a suppressed patient, and the message itself carries no PHI.
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